Business Intelligence for Voice and Video Services:
Delivering customer-focused service assurance from A to V (including QoE)
» Official TM Forum Catalyst Project page
Along with project sponsor Orascom Telecom and project partners Tektronix Communications, we are demonstrating an integrated business intelligence application prototype that combines service with network-centric views for voice and video services. This application will provide valuable, unparalleled real-time insight into customer satisfaction metrics and identifying the root source (content, network or device) of reduced service functionality.
Scenarios
The growth of video traffic has far outpaced the development of analytics and business intelligence tools that provide valuable information about emerging usage patterns such as where video is sourced, it’s duration, resolution, and which devices are driving video traffic.
» Device Analytics: Identify which devices are driving the most traffic, QoE by device, device impact on network traffic.
»Learn more…
» Service Assurance: Identify which sites are drive the most traffic (YouTube, Netflix), identify popular content for on-deck services, off-deck vs on-deck usage, etc. »Learn more…
» Network Capacity and Congestion Analytics: Identify popular streaming protocols, identify cells/backhaul sites most congested, measure impact of congestion on QoE. »Learn more…
Team members
Orascom Telecom
Orascom Telecom is a leading international telecommunications company operating GSM networks in high growth markets in the Middle East, Africa and Asia, having a total population under license of approximately 506 million with an average mobile telephony penetration of approximately 48% as of September 30th, 2010. Orascom Telecom operates GSM networks in Algeria (“OTA”), Pakistan (“Mobilink”), Egypt (“Mobinil”), Bangladesh (“Banglalink”), North Korea (“Koryolink”) and Canada (“Wind Mobile”) through its indirect equity shareholding in Globalive Wireless. In addition it has an indirect equity ownership in Telecel Zimbabwe (Zimbabwe) and through its subsidiary Telecel Globe; OTH also operates in Burundi, the Central African Republic and Namibia. Orascom Telecom reached almost 98 million subscribers as of September 30th, 2010.
Orascom Telecom is traded on the Cairo & Alexandria Stock Exchange under the symbol (ORTE.CA, ORAT EY), and on the London Stock Exchange its GDR is traded under the symbol (ORTEq.L, OTLD LI). For more information visit www.orascomtelecom.com
Tektronix Communications
Tektronix Communications provides service providers and equipment manufacturers around the world an unparalleled suite of network diagnostics and service assurance solutions for fixed, mobile, IP and converged multi-service networks. This comprehensive set of solutions support a range of architectures and applications such as LTE, fixed mobile convergence, IMS, broadband wireless access, WiMAX, VoIP and triple play. Tektronix Communications is headquartered in Plano, Texas. Learn more about the company’s test, measurement and service assurance solutions by visiting www.tektronixcommunications.com.
Avvasi Inc
Avvasi solutions enable service providers to strike a balance between reducing network operational costs, while preserving their customer’s experience. At the core of Avvasi solutions is a unique technology that offers a scalable, passive measurement capability that reports video-based QoE. Much like MOS scores, this perceptual measurement accurately reflects the subscriber’s perceived experience with video content. This innovative technology provides a powerful analytics and assurance solution when combined with congestion awareness and the ability to break down video traffic by device, source, content, media format, media duration and network topology.
Join us at TM Forum Management World 2011 in Dublin
Join us May 23-26 in Dublin where we are demonstrating an integrated business intelligence application prototype that combines service with network-centric views for voice and video services, providing real-time customer satisfaction metrics and root cause forensics. » Learn more…
