Xperium Assurance provides service providers with detailed information about the subscriber Quality of Experience (QoE). This helps service providers manage customer relationships to reduce churn and maximize revenue. The Xperium Assurance solution uses innovative Avvasi technology to determine the QoE for each mobile video session through a passive monitoring probe.
The collected QoE scores, similar to MOS scores, are output as a UDR record and stored locally for retrieval by Operational Support Systems (OSS) and Business Support Systems (BSS) and potentially ingested by higher level billing or CRM systems.
Service providers can carefully track the quality of the video sessions within the network for both on-deck and over-the-top (OTT) video to assure service delivery and detect any potential trouble spots. High volumes of subscribers accessing OTT video content can affect other subscribers on the network, including those who are paying for on-deck services. Service providers need to be able to monitor the effects that both types of users have on each other’s video QoE.
Premium content service assurance
Service providers require both strategic and near term solutions for monetization of OTT video. As the broadcast industry has shown, revenue generating video services demand higher subscriber QoE. This means that QoE measurement becomes the linchpin for any monetization scheme. Using Xperium Assurance, providers can integrate QoE intelligence with test and measurement, or other OSS/BSS systems to provide triggers for deeper troubleshooting. QoE intelligence can also form the basis of targeted service churn-reduction programs.
Video QoE based troubleshooting
Service providers have the tools to troubleshoot for voice and data services. However, the rapid emergence of video streaming as the dominant application on mobile networks has meant that service providers are now searching for new tools to address QoE issues experienced by subscribers. Avvasi Xperium Assurance provides the needed analytics and video QoE information to integrate with existing troubleshooting tools and probes.
Monitor perceived video QoE
This innovative technology provides a powerful assurance solution to trigger alerts when detecting poor QoE levels in a specific network location, or during popular sporting or media events.
- Unique Avvasi mobile video QoE analysis
- Per session analytics and QoE
- Structured UDR generation for ingestion by charging and billing systems
- Topology-aware video congestion reporting
- Video QoE and congestion correlation